Tilly Dog Productions – Terms & Conditions

1. Introduction

These Terms & Conditions govern the services provided by Tilly Dog Productions ("we," "us," or "our"). By purchasing any of our design or branding services, you ("the client") agree to these terms.

2. Services Provided

Tilly Dog Productions offers:

✔️ Logo Design

✔️ Logo Animations

✔️ Brand Identity Packages

✔️ Social Media Templates

✔️ Promotional Videos

Each service is customised to the client’s needs based on the chosen package or agreed-upon scope of work.

3. Payment & Pricing

Full payment is required upfront for all design and branding services unless otherwise agreed in writing.

Prices are as advertised on our website or as quoted in writing. Payments are accepted via secure online methods (e.g., Stripe, PayPal, or bank transfer). All prices are in GBP (£) and may be subject to VAT where applicable.

4. Project Timelines

Project turnaround times depend on the selected package and the complexity of the work. Estimated delivery times will be provided at the start of the project. Delays may occur if the client does not provide necessary information, feedback, or approvals in a timely manner.

5. Revisions & Approval

We work with our clients to ensure satisfaction. However, revision time is capped at three hours to prevent excessive revisions. Additional revisions beyond the cap may incur extra charges at our discretion. Once the final design is approved, any further modifications will be treated as a new project and charged accordingly.

6. Refunds & Returns

Due to the nature of digital design, refunds are not provided once work has begun.Clients have 14 days from the date of delivery to request modifications if they are unsatisfied with the final design. If a refund is granted at our discretion, the client forfeits all rights to the design, and it may be resold or repurposed by Tilly Dog Productions.

7. Intellectual Property & Usage Rights

Upon full payment, the client receives non-exclusive rights to use the final design for business branding and marketing. Tilly Dog Productions retains the right to showcase completed work in our portfolio, on social media, and for promotional purposes unless the client explicitly requests otherwise in writing. Source files are not provided unless specified in the package purchased.

8. Client Responsibilities

Clients must provide accurate information and materials necessary for the project. All content (e.g., images, fonts, or brand elements) provided by the client must have the appropriate usage rights. We are not liable for copyright infringement arising from client-supplied materials.

9. Limitation of Liability

While we strive for excellence, we cannot guarantee specific business results from our designs (e.g., increased engagement or sales). We are not responsible for any loss, damage, or expenses incurred due to the use of our designs.

10. Changes to Terms & Conditions

Tilly Dog Productions reserves the right to update these Terms & Conditions at any time.

Clients will be notified of any significant changes.

11. Contact Information

For any inquiries regarding these Terms & Conditions, please contact us via email at info@tillydogproductions.com

or simply use our contact form HERE